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Issuing bank outage

Incident Report for Stripe

Resolved

Between 12:59 to 16:01 UTC on August 12th, we saw elevated card authorization errors related to an issuing bank in the US which impacted some Visa transactions. Card authorization errors have subsided and there are no current disruptions to Visa transactions. Throughout this period, Stripe's systems remained healthy. Visa has also confirmed resolution.
Posted Aug 12, 2024 - 17:33 UTC

Monitoring

Between 12:59 to 16:01 UTC on August 12th, we saw elevated card authorization errors related to an issuing bank in the US which impacted some Visa transactions. Card authorization errors have subsided and there are no current disruptions to Visa transactions. Throughout this period, Stripe's systems remained healthy. We are continuing to monitor all transactions until a resolution notice is received from the provider.
Posted Aug 12, 2024 - 16:51 UTC

Identified

We are still seeing elevated card authorization errors related to an issuing bank in the US which is impacting some Visa transactions. There are still no issues with Stripe systems at this time. We're continuing to monitor and will post an update as soon as the issue is resolved.
Posted Aug 12, 2024 - 16:08 UTC

Investigating

As of 13:00 UTC, we've seen elevated card authorization errors related to an issuing bank in the US which is impacting some Visa transactions. There are no issues with Stripe systems at this time. We're continuing to investigate and will post further updates
Posted Aug 12, 2024 - 14:50 UTC
This incident affected: Acquirers and payment methods.