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Some terminal devices appearing offline when they are actually online

Incident Report for Stripe

Resolved

From 21:29 UTC on April 3 through 16:15 UTC on April 4, we saw elevated rates of terminal devices showing as offline through the Stripe API and Dashboard, despite devices remaining online. This issue has been resolved.
Posted Apr 04, 2024 - 16:30 UTC

Identified

We are currently aware of an issue causing some terminal devices to appear offline. We have identified the cause, and are working on a fix.
Posted Apr 04, 2024 - 16:11 UTC
This incident affected: Global payments.
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