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From 19:38–22:17 UTC, Stripe saw elevated latency and declines on transactions involving credit cards issued by JPMorgan Chase, as a result of a problem affecting the issuing bank and external to Stripe. This issue is now resolved.
Posted Nov 24, 2023 - 23:08 UTC
Monitoring
From 19:38–22:17 UTC, Stripe saw elevated latency and declines on transactions involving credit cards issued by JPMorgan Chase, as a result of a problem affecting the issuing bank and external to Stripe. Latency and authorization rates have now returned to normal, and we are continuing to monitor.
Posted Nov 24, 2023 - 22:48 UTC
Identified
We are continuing to monitor an issue resulting in elevated latency and declines on transactions involving credit cards issued by JPMorgan Chase, as a result of an issue affecting the bank and external to Stripe. We are actively engaged with our partners to ensure this is resolved as quickly as possible. We will post further updates here.
Posted Nov 24, 2023 - 22:28 UTC
Investigating
Starting from 19:38 UTC, we have seen elevated latency and declines on transactions involving cards issued by JPMorgan Chase, as a result of an issue affecting the bank and external to Stripe. We are monitoring closely and will post further updates here.
Posted Nov 24, 2023 - 21:11 UTC
This incident affected: Acquirers and payment methods.